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gift certificates!

Gift certificates are available in denominations of $10, $25, $50, and $100 and can be redeemed for any order placed online or by telephone.


website issues!

If you experience problems with Diamond Groove's website, please send us an email at info@diamondgroove.com or telephone us toll-free at 1-877-DGROOVE, providing as much detail as possible about the problem. We will endeavor to resolve any issues as quickly as possible.

 


policies!

Privacy      Shipping       Backorders & Special Orders        Pricing & Payments       Returns       Terms of Use       Trade-Mark

privacy
The privacy and security of our customers is of utmost concern to us at Diamond Groove. We do not resell or otherwise provide your email address to anyone, unless you ask us to or where we are required by law (such as a court order or other statutory obligation).

We do collect non-personal information automatically, including recognizing your Internet service provider's domain name (such as sympatico.ca, interlynx.net, or mcmaster.ca), the Web page you visited just before you came to Diamond Groove, and how much time you spend on each page of our site. This information does not tell us anything about you personally. We use this for maintaining and improving our website.

Unlike many e-commerce sites, we do NOT collect and maintain information using Cookies that are maintained on your computer. Although Cookies are relatively safe, Diamond Groove has constructed its website so that they are unnecessary.

Customers that maintain a wish list or purchase products from Diamond Groove must create an online account. This information is protected by a user ID and password that is secured on Diamond Groove’s computers. The information collected includes a customer’s name, address, telephone number, and email address. This information is required in order to process and ship orders. An option is available for an account to have information sent to a customer regarding new titles and promotions. Customers may opt-out of these updates at any time by modifying their account information from the website or via any email update received.

Diamond Groove’s website has security measures in place to protect the loss, misuse and alteration of the information under our control. All communications between a customer and our website that involve a customer’s private information are conducted using encrypted communications between the website and the customer’s browser via a secure sockets layer (SSL) connection. Access to customer information internally is strictly limited to authorized personnel. We do not resell or redistribute registration information collected through our website.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such websites.

shipping
Diamond Groove offers a variety of shipping options, but our default is Canada Post Expedited, the least expensive shipping method. You may request other shipping methods in the Special Instructions box when checking out or you can telephone us to clarify the shipping method once you've placed the order.

We charge exactly what we are charged by the shipping companies. We do not add handling fees or other costs to the shipping that we charge you.

Please note that shipping is NOT included in the "Grand Total" listed at checkout. The shipping charges will be added manually at the time that your order is shipped.

Pick Up At Warehouse (no shipping): there is no shipping charges applied to an order if you choose to pick it up at our warehouse in Dundas, Ontario. You must contact Diamond Groove to arrange a pick-up time.

 

backorders & special orders
If an order includes both in-stock and backordered or special ordered products, the entire order will be held until all items are ready for shipment. Diamond Groove will contact customers in these cases to ensure that they understand or wish to split the order and pay additional shipping charges for separate shipments. If customers want their orders split and pay for the additional shipping charges, we recommend placing separate online orders, one for in-stock items and another for backordered and special order items.

NOTE: If an item will not go into your shopping cart, it is because the item cannot be backordered or you have pop-ups disabled in your browser. If you wish to backorder an item and not turn pop-ups on in your browser, please send us an email or telephone with these requests. Alternatively, you can put these requests in the Special Instructions box upon checkout.

pricing and payments
All prices are in Canadian dollars and are subject to change without notice. Prices listed exclude applicable shipping, taxes, and customs charges (for non-Canadian customers).

Online payment can be made with Visa, MasterCard, or American Express credit cards. All payment information is transmitted to Diamond Groove through an encrypted SSL channel, providing the most secure method of payment.

Phone and Fax payments can be made by choosing Phone/Fax as the payment option. You will be contacted by Diamond Groove for payment information upon processing of your order.

In all cases, your credit card will not be charged until the order has been packed and ready for shipment.

NOTE: The software we use requires that you change the default payment method to Credit Card (defaults to PhoneFax) two screens before you input credit card information. Failure to do this will result in the credit card information not being transmitted to us, delaying your order. If you see a date and time stamp in the Purchase Order line below credit card information, you have failed to change the default to Credit Card. Back up in your browser a couple of screens until you find the drop-down list box with payment method - it's at the bottom of the screen. It is HIGHLY recommended that you do NOT use the enter key when going through the checkout screens to avoid missing things - use your mouse instead.

returns
We will accept returns of any defective item up to 30 days after the shipment date. Cleaning fluids and brushes are not returnable. Returns are only accepted with a Return Authorization Number on the outside of the package. Call us for a Return Authorization Number before shipping the returned merchandise to us. Pack your return adequately and insure the package for shipping. We strongly recommend that you choose a shipping method that can be tracked. Address the package to:

Diamond Groove Inc.
6 Hatt Street
Dundas, Ontario
L9H  2E8      Canada
R.A. Number xxx

For accepted returns, we will replace the item. If an item is out of print (OOP) or out of stock (OOS), the customer may choose a payment refund or certificate towards the purchase of another item.

Diamond Groove reserves the right to refuse the return of any merchandise.

terms of use
The Diamond Groove website, http://www.diamondgroove.com, is offered to you subject to your acceptance of the following terms and conditions. Your use of the website constitutes your agreement to these terms and conditions. If you are dissatisfied with any portion of this website, or with any of these terms and conditions, your sole and exclusive remedy is to discontinue using this website.

As with all internet usage, your communications may be susceptible to data corruption, interception and delays. www.diamondgroove.com may include inaccuracies or typographical errors. Diamond Groove Inc. shall not be responsible for any detrimental reliance you place on its website and contents. Use of this website is on an "as is" basis and is entirely at your own risk. Diamond Groove Inc. shall not be liable for any damages, harm, liability, loss, cost, expense, or injury suffered in any connection with this website whatsoever.

The contents of www.diamondgroove.com and all goods that may be provided in any connection with this website are provided on an "as is" and "as available" basis. Diamond Groove Inc. makes no representations, warranties, convenants or guaranties as to the quality, suitability, truth, accuracy or completeness of any of the contents of this website, or any goods that may be provided or sold in any connection with this website. Diamond Groove, its affiliates, agents and licensors cannot and do not warrant that this website will be uninterrupted, secure, error free, accurate, complete or current nor does Diamond Groove make any warranty as to the results that may be obtained from the use of this website or as to the accuracy or reliability of any information obtained, through this website.

Unless otherwise specified, www.diamondgroove.com is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, transfer, or sell any information or services obtained from this website without the express written permission of Diamond Groove Inc.

As a condition of your use of www.diamondgroove.com, you agree that you will not use this website for any purpose that is unlawful or prohibited by these terms or conditions. You agree not to transmit through this website any unlawful, harassing, false, misleading, libellous, abusive, profane, threatening, harmful, vulgar, obscene, sexually explicit, pornographic or otherwise objectionable material of any kind or nature. You agree not to transmit to or through www.diamondgroove.com any material that infringes on any rights of third parties or contains any virus or other harmful code that may change or disrupt this website or any other's equipment or software. You further agree not to gain or attempt to gain unauthorized access to other computer systems via this website.

The Website may contain links to other web sites which are provided solely as a convenience. Diamond Groove is not responsible for the contents of any such linked site. Use of any linked web site is at the user's own risk.

You agree to comply with all applicable laws and regulations. These terms and conditions and all related transactions shall be governed by the laws of the Province of Ontario and the applicable laws of Canada. The parties hereby agree to the non-exclusive jurisdiction of the courts of the Province of Ontario and that all court proceedings, hearings or otherwise will be in English.

trade-mark & ownership
Diamond Groove is a registered trade-mark owned by Diamond Groove Inc. Nothing on this website shall be construed as conferring any license under any of Diamond Groove Inc.'s or any other person's intellectual property rights, whether expressly, by inference, by implication, or otherwise. All right, title and interest in www.diamondgroove.com is owned by or licensed by Diamond Groove Inc. The materials provided on the website including, without limitation, all content, site design, logos, button icons, images, text, and graphics are protected by trade-mark and other intellectual property laws. Any unauthorized use of the materials is strictly prohibited.

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